Help & Support
👋 Welcome to Solegaze Support
Solegaze is currently in early access.
We’re building quickly, improving constantly, and feedback from runners helps shape the product.
If something feels off, broken, or unclear — we want to know.
🔧 Common Topics
Account & Login
Trouble signing in with Apple?
Unable to access your account?
Login not completing?
👉 First try logging out and signing back in.
If the issue continues, contact us below.
🏃 Activities & Shoe Assignment
A run was not assigned to a shoe?
An activity is waiting for assignment?
A run appears twice or is missing?
Solegaze syncs runs through Apple Health.
Sometimes activities may need manual assignment if no default pair was set.
If something looks wrong, send us:
Your device model
iOS version
A short description of the issue
👟 Shoes & Wear Tracking
Mileage looks incorrect?
Wear percentage not updating?
A shoe seems to have the wrong stats?
Mileage and usage are calculated from your synced activities.
If something doesn’t look right, include:
The shoe model
A screenshot of the shoe page
The activity involved (if applicable)
🔔 Notifications & Wear Alerts
Not receiving wear alerts?
Threshold notifications not appearing?
Activity assignment reminder missing?
Check that notifications are enabled in:
Settings → Solegaze → Notifications
If alerts still don’t work, let us know.
🛠 Report a Bug
Found something broken?
Send us:
A short description
What you expected to happen
What actually happened
A screenshot (if possible)
Detailed reports help us fix issues faster.
💡 Suggest a Feature
Solegaze is evolving.
If you have ideas for improving things like:
Shoe tracking
Activity tagging
Running stats
Wear alerts
Training insights
We’d love to hear them and you can participate directly here.
📩 Contact Us
📧 kevin@solegaze.app
We usually respond within 24–48 hours.
⚠️ Early Access Notice
Solegaze is an early version.
Some features may evolve, improve, or behave slightly differently as we iterate.
Thanks for being part of the journey.
